Company Information
Prism is a product and brand of QGEMS Energy Ltd, registered in England and Wales with Company Number 15397495.
Our registered office is:
Building 5, Freight Village, Newcastle Upon Tyne, NE13 8BH, United Kingdom
Terms Of Use
By accessing or using the Prism website, portal, or mobile app, you agree to comply with these Terms of Use.
You may not:
Use the site or app for unlawful purposes
Attempt to breach platform security or reverse engineer the software
Misuse any contact, reporting, or data export tools for automated scraping or non-permitted use
We reserve the right to suspend or restrict access at our discretion for breach of the set terms or security concerns.
Privacy Policy
We take your data privacy seriously. QGEMS is fully compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What We Collect:
Contact details, company/installation info, and energy performance data if you use our platform or submit a web form
Basic web analytics and behavioural data via cookies (see below)
How We Use It:
To provide access to our services
To improve functionality and personalisation
To communicate important updates or support services
We do not sell or share your data with unauthorised third parties.
For full details, please refer to our standalone Privacy Policy
Cookie Policy
This website uses cookies to enhance your experience and analyse traffic.
Cookies may be used to:
Remember your preferences
Support analytics via tools such as Google Analytics
Enable embedded content(such as demo videos)
You can manage or withdraw your consent to cookies using your browser settings or our on-site banner preferences.
Full details are provided in our Cookie Policy.
Intellectual property
All content on this website—including text, images, softwarelogic, diagrams, branding andtrademarks (e.g. "Prism","QGEMS")—is owned by QGEMSEnergy Ltd or licensed to us.
You may not:
Copy, redistribute, or republish any part of the site or platform without express written permission
Use QGEMS trademarks or visuals in public-facing materials without a brand agreement
Product Disclaimers
While we make every effort to ensure the accuracy of data and insights delivered by the Prism platform, we cannot guarantee savings or carbon outcomes due to the variability of local installations, tariffs, and user settings.
Prism should be used as a decision-support tool, not are placement for accredited engineering advice or formal EPC certification.
Third-Party Integrations
The Prism platform may integrate with third-party services such as:
Smart meter data providers
Inverter or battery APIs
Tariff APIs (e.g. OctopusEnergy)
Use of such integrations is subject to their respective terms and privacy policies, which QGEMS is not responsible for.
Jurisdiction
These terms are governed byEnglish law. Any disputes arising inconnection with this website or itsservices shall be subject to theexclusive jurisdiction of the courtsof England and Wales.
Contact for Legal Matters
If you have questions about our legal policies, or would like to submit a data request, please contact:
legal@qgems.energy
QGEMS Energy Ltd, Building 5,Freight Village, Newcastle UponTyne, NE13 8BH
